Virtual Hospital Tour
Upon
arrival, clients park directly in front of the building and enter the
hospital through our welcoming, jasmine-covered front entrance.
If
your pet needs to make a quick stop or sniff around before your
appointment, our lush, green yard is available all day long. This is
also where several puppy and adult dog training classes (such as John's Natural Dog Training and the Canine Learning Center) are held throughout the week.
This is All Creatures Hospital’s main lobby. Here is where our friendly front staff will welcome you and get you checked in for your appointment. The Client Service Representatives (CSRs) can also help you get prescriptions diets, assist in picking up prescriptions (but please call twenty-four hours ahead to request refills!), and aid you in getting many of your questions answered.
Once
you have been checked in, one of our friendly and knowledgeable
Veterinary Technicians will take you into an exam room to get the
appointment started. During a preliminary exam, the Veterinary
Technician will weigh your pet; ask some routine questions about
his/her health; and perform a quick examination of his/her teeth, ears, coat and body condition.
After the Veterinary Technician has done the preliminary exam, your Veterinarian will meet with you in the exam room. The doctor will examine your pet, speak with you about your pet’s health, and address any specific medical concerns you may have at that time.
Patients
will be taken from the exam room to the treatment area if the
Veterinarian needs to perform a more thorough exam or if diagnostic
tests and treatments are needed. Of course, the doctor or the
Veterinary Technician will review all diagnostics and recommended
treatments with you and obtain your full permission before anything is
performed. You may also request an estimate for the proposed cost of
services before consenting to any treatment.
Some
procedures (i.e., dental cleanings, surgeries, diagnostic tests, etc.)
require the patient to stay in the hospital until the procedure is
finished and the pet has fully recovered.
Once your pet’s appointment and/or procedure are finished, a Veterinary Technician will fill any necessary prescriptions in All Creatures Hospital’s full-service pharmacy. Clients may also obtain prescription refills by calling at least twenty-four hours ahead of time - once the prescription is filled, we will call you to let you know that it is ready. If we do not carry a particular prescription, many times it can be ordered either for pick-up at our facility or we can have it shipped directly to you, depending on the prescription.
Finally, you will make one last stop in the lobby for check out. Here, the Veterinary Technician will bring out your pet’s prescriptions and review any go-home instructions, and the CSR will assist you in taking care of your bill.
And no matter how great the experience, we are sure your pet will be ready to go - after the CSR gives him or her a treat, of course!
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